We currently use the SPICED Sales Methodology in our company and we have launched a new cSQL process that requires us to collect a lot of information from a potential customer based on several categories: Situation, Pain, Impact, Critical Event, Decision. We have deployed this quite successfully in Salesforce but when we tried to assess how to run this methodology in Gainsight, the user experience is way far away from expected. It would be great to guide CSMs through the information needed in each one of these sections as presenting all the fields in one go without any tooltip guiding them is overwhelming.
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