We currently categorize our Success Plan Objectives to align with the area of the scorecard that the objective is aligned with. For example, our

objective categories are based off of the 6 sections of the scorecard so we can

report on whether or not our success plans are moving the needle within the

scorecard. So, if a CSM is working on ‘Adoption’ with their customer, they

would leverage the objective category of ‘Adoption’ but there are multiple

facets of adoption that could be a focus such as Training & Education,

Implementation, Support, etc. We would like to associated these

‘sub-categories’ with the Adoption category so that when a CSM selects Adoption

as the category, only the related adoption sub-categories are available for

them to select. It would be beneficial to have 'sub-categories' that would allow you to get more granular to allow for more robust reporting and trend analysis across our customer base.