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curtis_cannon
curtis_cannon
Contributor ⭐️
November 12, 2018

Adjust Default Assignee for CTAs Created in Programs

  • November 12, 2018
  • 1 reply
  • 34 views
We create CTAs as part of a Program through the Journey Orchestrator. Due to a role adjustment, we need to switch the person who is assigned as the default owner for the CTA. However, we are only able to do this by deactivating the program and starting over. It would be super helpful if we could adjust the default owner for the CTA without needing to start a completely new program.

      1 reply

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      November 13, 2018
      Hi Curtis,

      We are definitely thinking about ways to enable more changes to programs after they are launched. In the meantime, addressing your issue is done by cloning the program, make the change in the new program and then set the new program to active (and deactivate the old program).

      VP of Customer Success at Forcepoint
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