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darkknight
darkknight
Expert ⭐️
November 3, 2015

C360: Add section which displays customer social media posts (Twitter, Facebook, LinkedIn)

  • November 3, 2015
  • 4 replies
  • 75 views
In helping our CSMs stay abreast to what is top of mind for customers and increase awareness, it would be good to be able to have a section added to C360 which could display the customer's corporate social media feeds.  This of course would require the ability to add the Twitter handle, Facebook and LinkedIn links directly on the C360 section, but I figure if you can already do something similar for Sponsor Tracking this shouldn't be too difficult.

    4 replies

    smorrisgainsightcom
    smorrisgainsightcom
    Helper ⭐️⭐️⭐️
    November 3, 2015
    This is a great idea Jeff!
      manu_mittal
      Gainsight Employee ⭐️
      manu_mittal
      Gainsight Employee ⭐️
      November 4, 2015
      Thanks, Jeff. It definitely is a good idea to have latest news articles and social media activity displayed on C360.
      darkknight
      darkknightAuthor
      Expert ⭐️
      December 23, 2015
      Adding Google Alerts to this would be good too (idea from Andrea Weisz)
      Jeff Kirkpatrick
        andrea_weisz
        andrea_weisz
        Contributor ⭐️⭐️
        December 23, 2015
        Thanks for the credit Jeff - Manu, it would be great to have alerts (google/wiki) for company updates. The use case is, a company receives accreditation, funding, or undergoes some kind of emergency (we work with healthcare), then our CSMs would want to know this information and check in with the company.

        Thank you,
        Andrea
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