Gainsight Employee ⭐️

Can we notify the customer in case of any issue instead of moving their email address to Bounce list.

Hello Team,

This is because the internal user’s email addresses are getting added to the Bounce list in multiple cases.

Instead of doing that, can we notify them about the issue.

Thanks & Regards,

Srikanth

Expert ⭐️⭐️

@Srikanth thank you for bringing this up here. Valid ask! I have seen this happening for internal orgs as well.

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