This comes about due to a recent customer interaction where the customer had mistakenly selected the NPS program model and had built a SLICK participant rule only to find out that you couldn’t turn off the escalation email step. The rule had around 5 merges, so it would take a while to rebuild in a new program (since you can’t save rules and clones are locked into the originally selected model). Based on the info noted above, I set the escalation email send threshold to 60 days whereas the survey TTL (section 3) was set to 30. This should suppress the escalation email and not require a rebuild, and it would’ve saved time had the info noted above been in the product.
