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theresalucius
theresalucius
Helper ⭐️
June 14, 2018

Change recipients of Powerlist "no data found" emails

  • June 14, 2018
  • 2 replies
  • 43 views
Currently, if a power list has no recipients found, it will email the creator of the power list. Given that we are a dynamic org where there are multiple admins, it would be helpful if this email came to other emails than just the original creator of the power list. Similar to when a rule fails or S3 connection fails, where you can designate the recipient of the failure email.

      2 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      June 14, 2018
      Hi Theresa,

      The way we've seen other companies solve for this in a way that is both scalable and flexible as staffing changes happen is to create a distribution list like "GainsightAdmins@yourcompany.com" and use that address for any locations in our platform where an admin's email would be used. 

      Then the email can route to all the correct Gainsight Admins and if people change roles or leave the company, you only have to change the email routing in one place vs in every place where that person's email was used. 
      VP of Customer Success at Forcepoint
        theresalucius
        theresaluciusAuthor
        Helper ⭐️
        June 14, 2018
        Thanks Dan! That's exactly the alias we would these emails to be sent to, we just can't update the recipient of this power list email to that alias at the moment.
        Theresa Lucius
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