For Cisco, each Relationship is essentially 1 product and CuSMs manage
these products at the Relationship level; we therefore should be
tracking Features at the Relationship level, not just the Customer level.
We have several use cases for this because a lot of our product
adoption motions require CuSMs to track and drive adoption for specific
product features; CuSMs work only at the Relationship 360 level
Currently we have the option to track products and features are available only at account level.
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@Anton, Thanks for bringing this up!
Relationship enhancements are in our road-map,I have assigned this post to appropriate person.
Relationship enhancements are in our road-map,I have assigned this post to appropriate person.
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