[CISCO ENHANCEMENT REQUEST] Need an option to track products and features at relationship level
For Cisco, each Relationship is essentially 1 product and CuSMs manage
these products at the Relationship level; we therefore should be
tracking Features at the Relationship level, not just the Customer level.
We have several use cases for this because a lot of our product
adoption motions require CuSMs to track and drive adoption for specific
product features; CuSMs work only at the Relationship 360 level
Currently we have the option to track products and features are available only at account level.
these products at the Relationship level; we therefore should be
tracking Features at the Relationship level, not just the Customer level.
We have several use cases for this because a lot of our product
adoption motions require CuSMs to track and drive adoption for specific
product features; CuSMs work only at the Relationship 360 level
Currently we have the option to track products and features are available only at account level.