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anton_vinny
Gainsight Employee ⭐️
anton_vinny
Gainsight Employee ⭐️
March 16, 2018

[CISCO ENHANCEMENT REQUEST] Support update operation for load to relationship action

  • March 16, 2018
  • 3 replies
  • 52 views
Currently 'load to relationship' action performs upsert operation by default. So if there are many rules with this action and we have some identifier coming null or unexpected values, there is a chance of duplicate relationships getting created.

      3 replies

      jitin_mehndiratta
      jitin_mehndiratta
      Helper ⭐️⭐️⭐️
      March 19, 2018
      Anton,

      Can you elaborate some more on the use case? 

      Regards,
      Jitin
      jitin_mehndiratta
      jitin_mehndiratta
      Helper ⭐️⭐️⭐️
      March 19, 2018
      Anton,

      Can you elaborate some more on the use case? 

      Regards,
      Jitin
      anton_vinny
      Gainsight Employee ⭐️
      anton_vinnyAuthor
      Gainsight Employee ⭐️
      March 19, 2018
      Lets say they have a rule to update ARR field in GS Relationship, now if we use load to relationship action in its current form and one of the identifier (not using relationship id as identifier) turned out to be null or not matching an existing record it will straight away create a new relationship (which is not what they are expecting).
      In Load to customers, we are explicitly using account id as identifier so this kind of a situation doesn't arise there.
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