I know you can Group by Customer and Sort by GS Score (which doesn't really do anything because each customer only has one score), but there doesn't seem to be a way to sort the customers themselves in order by GS Score in the cockpit.
So in the example below, I want to be able to sort cockpit so that the following customers:
A CUSTOMER 35
B CUSTOMER 85
C CUSTOMER 55
D CUSTOMER 25
Show up in this order (if ascending by GS Score)
D CUSTOMER 25
A CUSTOMER 35
C CUSTOMER 55
B CUSTOMER 85
Also, when I GroupBy ALL and SortBY GS Score, I would have thought it woudl display them in GS Score order, but it doesn't.
I assume, you wanted to sort or filter by using Health score.
If this is the case, current score or previous score or overall score are the fields you need to consider for sorting. GS Score is the field which is populated using Data-science and it is no way related to health score. Also if in case scorecard 2.0 is used you need to load the score data into customer info object as scores of scorecard 2.0 are stored in MDA where as Call to action is an SFDC object. You may want to follow below article to load values of scorecard 2.0 to be able to use them on cockpit page.
Well then it makes sense why it wasn't working LOL
is it possible to remove GS Score from the sort options? I did a search through documentation and cannot find how to change the GroupBy and SortBy options.
GS Score fields seems to be a default field created on call to action object for sorting. I believe this could be removed from backend code. If in case you want to add relevant score fields you can add them under administration > calls to action > List view field configuration and it will be displayed under sort options on cockpit page.
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