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Cohort Usage data by User

  • November 11, 2021
  • 7 replies
  • 51 views

I want the ability to see in one screen all users and what features they’ve used over a selected date range. Right now I see high level usage statistics at a company level, or granular data at the individual level, but there’s no way to group the data by all users in one company and corresponding features. 

7 replies

broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • July 31, 2023

This can be done in the Query Builder with the following query:

Event

  • Any feature, Grouped by features

Audience:

  • Account Name = [target customer]
  • Group by Email address

broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • July 31, 2023
No StatusCurrent Functionality

  • Author
  • Contributor ⭐️⭐️
  • August 7, 2023

Thanks, @broghanzwack but it doesn’t quite hit the mark. As you can see in this screenshot:

There’s no story to be told without exporting to Excel and then re-doing all of the analysis. What I’m looking for is a stacked bar chart that shows the person’s name/email on the y-axis and the features they used (stacked) in the x-axis. That layout is actionable and tells a story.

Do you know if that’s possible?


broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • August 17, 2023

Ah, got it. Thanks for elaborating @mwigozki. While we can’t create that kind of visualization in PX, you should be able to do so in CS’s Adoption Explorer. I’d recommend working with your CS admin to build a dashboard widget according to your requirements. 


broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • August 17, 2023
Current FunctionalityNo Status

  • Author
  • Contributor ⭐️⭐️
  • August 21, 2023

Thanks, @broghanzwack. Out of curiosity, are you recommending a workaround because PX won’t be creating that type of visualization? 


broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • August 21, 2023

Hey @mwigozki - that’s right. I can see that you’ve also got CS available to you, so would recommend leveraging the PX-CS platform together to fulfill this particular usecase. I cannot think of a way you might accomplish this particular visualization in PX alone, and am not sure it’s on the roadmap. @Chandu - can you please weigh in on this? Have we considered adding this feature improvement?