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Create failure Notification for Rules that process no data

  • April 30, 2015
  • 6 replies
  • 52 views
marie
  • marie
  • Gainsight Employee ⭐️⭐️
Create a configurable option within each rule to send a failure notice when there are no records processed.

For some rules, it's expected that there are scenarios where no records are processed. For other rules, if no records are processed then there is an error that needs to be investigated - most primarily syncing or leveraging data from the MDA. 

A configurable option lets the user identify and get notified when there is a failure in the data integration process.
    marie
    svaughangainsightcom
    elaine_cleary

    6 replies

    nora_soza
    Forum|alt.badge.img
    • nora_soza
    • Helper ⭐️
    • July 13, 2015
    Ability to select to receive notification on 0 Pass: 0 Fail would increase my confidence in the system. Instead, I log in every morning to validate the data. 
    ellenoangieslistcom
    sundar
    sundar
    • sundar
    • Expert ⭐️
    • July 14, 2015
    Thanks Marie / Nora. Will consider this in the roadmap
    ellenoangieslistcom
    • ellenoangieslistcom
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • October 21, 2015
    I agree.  This way I would know if something is wrong with our data.  A failed rule is not the only time something is off.  Getting zero pass could signal something bigger.  
    sundar
    ellenoangieslistcom
    • ellenoangieslistcom
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • December 22, 2015
    Hi Sundar.  Any update on this?  It would be very helpful.  We have so many rules running every few minutes that it is a tedious task to log in each day and check each rule for zero results.  I do appreciate getting an email when the rules fails, but it is more often that the rule was a success with zero results. 
    dstokowski
    lane_h
    Forum|alt.badge.img+5
    • lane_h
    • Helper ⭐️
    • February 17, 2017
    I want to bump this back up. I ran into this today. We had a rule that in our eyes has been failing since December. However, due to the fact that 0 Pass and 0 Fail, Gainsight never threw an error for us to look into it.
    Director of CX and Scale Programs
    smorrisgainsightcom
    elaine_cleary
    elaine_cleary
    • elaine_cleary
    • Helper ⭐️⭐️
    • September 17, 2017
    Gainsight Product and beyond... Is there a creative way to create failure
    notifications for rules that run successfully but process no data?
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