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marie
marie
Gainsight Employee ⭐️⭐️
Apr 30, 2015 6:00 PM UTC

Create failure Notification for Rules that process no data

Create a configurable option within each rule to send a failure notice when there are no records processed.

For some rules, it's expected that there are scenarios where no records are processed. For other rules, if no records are processed then there is an error that needs to be investigated - most primarily syncing or leveraging data from the MDA. 

A configurable option lets the user identify and get notified when there is a failure in the data integration process.

      6 replies

      nora_soza
      nora_soza
      Helper ⭐️
      Jul 13, 2015 3:48 PM UTC
      Ability to select to receive notification on 0 Pass: 0 Fail would increase my confidence in the system. Instead, I log in every morning to validate the data. 
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        sundar
        sundar
        Expert ⭐️
        Jul 14, 2015 12:03 PM UTC
        Thanks Marie / Nora. Will consider this in the roadmap
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        ellenoangieslistcom
        ellenoangieslistcom
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Oct 21, 2015 3:11 PM UTC
        I agree.  This way I would know if something is wrong with our data.  A failed rule is not the only time something is off.  Getting zero pass could signal something bigger.  
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          ellenoangieslistcom
          ellenoangieslistcom
          Contributor ⭐️⭐️⭐️⭐️⭐️
          Dec 22, 2015 11:49 AM UTC
          Hi Sundar.  Any update on this?  It would be very helpful.  We have so many rules running every few minutes that it is a tedious task to log in each day and check each rule for zero results.  I do appreciate getting an email when the rules fails, but it is more often that the rule was a success with zero results. 
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            lane_h
            lane_h
            Helper ⭐️
            Feb 17, 2017 9:14 PM UTC
            I want to bump this back up. I ran into this today. We had a rule that in our eyes has been failing since December. However, due to the fact that 0 Pass and 0 Fail, Gainsight never threw an error for us to look into it.
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            Director of CX and Scale Programs
              elaine_cleary
              elaine_cleary
              Helper ⭐️⭐️
              Sep 17, 2017 3:18 PM UTC
              Gainsight Product and beyond... Is there a creative way to create failure
              notifications for rules that run successfully but process no data?
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