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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 27, 2017 2:10 PM UTC

Creating CTA - Task Details

When manually creating a CTA, it would also be great if you could interact with the tasks in the same form. For example, we have a custom CTA type for Product Feedback with one task associated with it. So, today, the CSM has to manually add the CTA and playbook, and then, after completing that, go back into the task to complete some additional information. Would be great if they could do that in the same step.

      5 replies

      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      Mar 27, 2017 4:56 PM UTC
      Is your purpose of using a Task in that scenario so that you can sync to SFDC?  
      Have you tried using a custom CTA Type and detail layout to capture that data?  (If your answer to my first question is Yes, then it does get a little trickier)
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      heather_hansen
      heather_hansenAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      Mar 27, 2017 4:58 PM UTC
      Yes, unfortunately.
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      nitisha_rathi
      nitisha_rathi
      Expert ⭐️⭐️
      Mar 30, 2017 8:55 AM UTC
      Hi Heather,

      Would you rather prefer just creating a CTA (without a task), add all details in it and sync it to salesforce. If yes, then a rules can be created for syncing CTA to SFDC task. The details of the rule are available in this community post.

      Thanks,
      Nitisha
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      heather_hansen
      heather_hansenAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      Mar 30, 2017 11:52 AM UTC
      Hi Nitisha,

      There are several fields on the task that we need filled out, so the CTA won't really work. I don't want to replicate them on the CTA because I feel like having them in both places would cause some confusion. Thanks!
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      manmeet_dosanjh
      manmeet_dosanjh
      Helper ⭐️
      Jul 25, 2017 6:09 PM UTC
      This would be a great benefit to our company as well. Currently, the CSMs create a CTA, save it, and then have to go back in it to create the task and the details. 
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