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CS Manager field on Customer Info

  • April 16, 2018
  • 3 replies
  • 18 views

christopher_sanderson
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Any thoughts about adding a User lookup called "CS Manager" to the Customer Info object?  Just thinking it would help some of our customers who want to build team rollup reports, while making it alot easier for admins to deliver (without building multiple data spaces or having a new field added to the Account object, etc).  Generally, anything we install with the package is quicker than going through some customers approval processes.

3 replies

dan_ahrens
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  • Expert ⭐️⭐️⭐️
  • April 17, 2018
Hey Christopher, 
This is a common request. How many levels of hierarchy do you think should be supported for reporting purposes? Would 5 be enough?
  • Manager
  • Sr Manager
  • Director
  • Sr Director
  • Vice President

sai_ram
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  • Expert ⭐️⭐️
  • April 19, 2018
Hey Christopher, Thanks for bringing this up here!

Could you please confirm the customer names,who has requested this feature. This will help me and our Product Team for tracking purpose. 

christopher_sanderson
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I would say almost every customer I've worked with has looked into this.  Recently, ABILITY and A-Z Learning are what prompted my post here.