We are completing the planning for our next NPS Survey. We want to have a customer dashboard for our executive team to be able to see the reports currently on the NPS page, but we also would like to have a report that shows the followup emails we have sent as well as how many responses each day we have based on customer type.
It would be great either 1) customize the current NPS page or 2) pull the reports from that page into a custom dashboard.
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Completely agree. It's important not only to be looking at the scores I am receiving, but also at metrics like the response rates etc.
If a large proportion of my customers are telling me something by not participating, then I need to have that visible as part of my Program Dashboard otherwise I am not communicating the full NPS story to my Execs!
If a large proportion of my customers are telling me something by not participating, then I need to have that visible as part of my Program Dashboard otherwise I am not communicating the full NPS story to my Execs!
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