Customer wants to be able to leverage data from the 'Notes' field on the Activity Timeline
I have a customer who wants to be able to data-mine the information that is contained in the 'Notes' object for Timeline. He is able to create reports that will pull back the subject of Timeline Notes, but is unable to access what the note actually says. His contention is that the content of Notes will have much better content by which to create reports.
-- Here more context into what the customer is wanting:
[i]Customer: Part of the problem is the data gets all flattened into "Comments" in the tasks... (the attendees, the notes, etc.). When I look in "Activity Timeline" reporting under MDA it doesn't have that information either .. so ([i]my previous explanation) doesn't get me where we need to be.
[i]Customer again: [i] Essentially I'd like to have access to all of the data below ([i]the text within the Notes field). I can obviously pull most of that .. _except_ for the notes .. which .. probably contains the most context. We're going to be create activity types for an EBR ... and want to be able to use the "Notes" section gratuitously (by spitting into MDA _and_ salesforce and doing a multitude of things with it)
— Per the Gainsight Product Team, the only fields on Timeline that are currently not able to be queried are : Notes and Attendees.
-- What is the feasibility of making these fields searchable?
-- Here more context into what the customer is wanting:
[i]Customer: Part of the problem is the data gets all flattened into "Comments" in the tasks... (the attendees, the notes, etc.). When I look in "Activity Timeline" reporting under MDA it doesn't have that information either .. so ([i]my previous explanation) doesn't get me where we need to be.
[i]Customer again: [i] Essentially I'd like to have access to all of the data below ([i]the text within the Notes field). I can obviously pull most of that .. _except_ for the notes .. which .. probably contains the most context. We're going to be create activity types for an EBR ... and want to be able to use the "Notes" section gratuitously (by spitting into MDA _and_ salesforce and doing a multitude of things with it)
— Per the Gainsight Product Team, the only fields on Timeline that are currently not able to be queried are : Notes and Attendees.
-- What is the feasibility of making these fields searchable?