When a success plan is shared with an external contact; they receive a link to the success plan as well as an email notifying them about their Gainsight access. This seems confusing to the contact.
It would be nice to be able to disable this alert email that only services to confuse contacts on why there is another company sending them an alert that they are a new user.
Disable onetime New GS User Account Notification email alert when sharing success plans.
+5We have disabled the new user notification. We had other reports similar to this so when you add users for sharing no new account user notification is sent.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.