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Displaying a Date/Time Field within CTA Additional Info

  • May 11, 2019
  • 4 replies
  • 88 views
john_apple
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We have a field that is used to keep track of the date/time of when a EBR will take place. This is on the Call to Action Object and within SFDC shows the full date/time.

However, on the CTA Additional Info portion, it only shows the Date and not the full Date/Time. When a CSM edits the field from the CTA the calenar pop-up is available but no time is required. Is there a way to configure the Call to Action to display Date/Time field in the additional info?



    john_apple
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    4 replies

    john_apple
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    • john_apple
    • Author
    • Expert ⭐️
    • May 16, 2019
    I made another field for Time in the hopes of being able to capture Time in some form. Since it wasn't letting me enter time from the CTA in Gainsight, I went and added the time to the Call to Action record in SFDC. I entered and save the time as 9:00 AM.

    This was the resulting view from the CTA:

    It's displaying the Epoch time - which most humans aren't going to understand let alone use.

    I feel like there is a display limitation with using Date/Time or Time fields on the CTA from within Gainsight as Date/Time and Time fields display as they were recorded (i.e. correctly) on the Salesforce side.

    sai_ram
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    • pranjalgangrade
    • Contributor ⭐️⭐️
    • January 7, 2020

    @johnheintschel 

    Even we are facing the same issue in CTAs where time is not showing up but the same I can see in SFDC under Call to Action object.

    Can you please work with the product team to get it prioritized.

     

    @spadamatinti  FYI

    sai_ram
    K
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    • Kate
    • Contributor ⭐️⭐️⭐️⭐️⭐️
    • September 9, 2020

    +1 on this! There definitely appears to be several issues around DateTime data types in CTAs that need to be looked at. E.g. the Closed Date for us shows the wrong Date/Time in rules engine, and doesn’t show the time at all on the CTA. 

    phani_kumar
    sai_ram
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    • sai_ram
    • Expert ⭐️⭐️
    • September 16, 2020

    +1 on this! There definitely appears to be several issues around DateTime data types in CTAs that need to be looked at. E.g. the Closed Date for us shows the wrong Date/Time in rules engine, and doesn’t show the time at all on the CTA. 

    @Kate agree. Redirected to the product team, I will update you here once I hear from them. 

    phani_kumar
    K
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