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cameron_wright
cameron_wright
Gainsight Employee ⭐️⭐️
April 5, 2019

email assist - reply to & From email

  • April 5, 2019
  • 1 reply
  • 77 views
I have a customer that would like to be able to plug a generic email address into email assist emails so that they can have a reply to go to that generic email rather than the users.

Currently it uses the logged in SFDC user's email address but the reply from their customers is causing some clutter.

Does anyone know of a workaround or a way to accomplish this that is not mentioned in documentation?

      1 reply

      iloukanova
      iloukanova
      Contributor ⭐️⭐️⭐️
      April 11, 2019
      Hey Cameron, I think that the use case you're describing is similar to what is being discussed in this post: Follow Up: The ability to change the "FROM" email address when using the email assist feature
      .

      It looks like it's a feature that has been requested, but I'm sure it would be helpful if you want to add your use case to that thread as well!

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