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heather_hansen
heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
November 1, 2018

Email Assist Unsubscribe

  • November 1, 2018
  • 7 replies
  • 205 views
Just read through this thread: https://community.gainsight.com/conversations/being-able-to-use-email-assist-even-if-customer-has-opted-out-of-email-5bc73e06e4b04588aaf85a4f

We're heavily using Email Assist for our 1:Many customers, and we're running into the opposite problem where we don't want to send the email through email assist if the customer has opted out. Maybe you could display something indicating that the customer has opted out, and ask if the email should still be sent? Or provide an unsubscribe option in email assist emails as well?

      7 replies

      hardik_mota
      hardik_mota
      Helper ⭐️
      April 10, 2019
      Hi Team,

      One of my customer is also looking for this feature. Can you please provide an ETA for the same ?

      Hardik
      ashleyunity
      ashleyunity
      Contributor ⭐️⭐️⭐️
      April 27, 2020

      Hi team, could you please confirm if you have an ETA for release? At the moment we don’t have a way to notify CSMs if customers don’t want to receive a certain type of email via Email Assist.

      S
      sabrina.grenier
      Contributor ⭐️⭐️
      May 13, 2020

      Hi team, 

      We encountered an event where we need to send out emails through email assist where these emails need to display the unsubscribe links. I’d love to have an ETA on this once it’s available! Thanks!

        C
        chethana
        Expert ⭐️
        May 28, 2020

        Hello All,

        Email assist emails are meant to be for 1:1 communications. May i know exact use cases why email assist is used instead fo JO programs?

        S
        sabrina.grenier
        Contributor ⭐️⭐️
        May 28, 2020

        @chethana In our case, it was for a retention email containing an offer and so to abide by all of the email laws, we just wanted that opt-out option within the email. Our retention team were going to send those out 1:1 but we did end up using a JO program instead. Thanks

          C
          chethana
          Expert ⭐️
          June 5, 2020

          Hello @sabrina

          Thanks. for your inputs. 

          C
          chethana
          Expert ⭐️
          June 5, 2020

          Hello @heather_hansen 

          As mentioned in my above post, email assist is used to send out 1:1 communications, the unsubscribe option mentioned above is only applicable for automated emails. if user has unsubscribed form receiving automated emails like marketing emails, do you want to stop sending them even 1:1 communications like renewal reminder , scheduling EBR?

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