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Email Should be triggered when a Company Merge request gets ABORTED

  • July 28, 2022
  • 1 reply
  • 8 views
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  • tgadde
  • Gainsight Employee ⭐️

Hi Team,

When a merge fails, the Customer wants an email to be triggered to his Inbox? So that the customer will be notified regarding the failure instead of going to the logs to check.

 

Thank you,

Sai Teja G

    M

    1 reply

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    • mbennett
    • Contributor ⭐️⭐️
    • July 28, 2022

    Yes this would be great because sometimes the merge process takes many hours to complete and we move on to do other things. I will likely forget to go back and check the logs to see if the merge was successful or not. And then trying to remember which accounts I was trying to merge initially is very difficult. The failure does not give me the option to “try again” and it remember which accounts and which settings. Therefore an email notice as soon as it fails would be wonderful. Thanks.

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