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Tools like Tableu are increasing becoming the standard for what is excepted in a dashboard --- The layout and flexibility of data presentation in the Gainisght dashboards is limiting their usefulness and appeal …. It would be great if 

  1. The ability existed to show multipal data objects in a single chart (i.e. I want to see the total size of the portfolio of a CSM in a stacked bar  with each segment displayed in the stack to make up the whole) 
  2. the ability to display customers plotted on a Map that is dynamic enough to zoom in and out and click to see agency information
  3.  The ability to display data with a fuel gauge, much like the NPS scoring for different objects - health score, engagement compliance ect.
  4. The ability to manipulate the charts and Graphs to easily adjust colors , fonts, add objects like trend lines 

@matt_carey 

 

You should totally have a look at our new dashboards. While we do not have 1,2,3 directly, we have 4.

But what we have is: if you have already built some Tableau dashboards, you can directly embed them in the Gainsight dashboard so that CSM’s can leverage a single system.

@matt_carey did you get a chance to see the comments here and play around the new dashboards?

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