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Format distorted when Timeline Activity is posted from Rules Engine to Slack

  • January 17, 2020
  • 10 replies
  • 220 views
shiv_kumar_katiyar
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Hi There,

 

So this is one of the use-case I have received from one of the customer that while trying to post Timeline Activity from Rules Engine to Slack by using Action :: Call External API .The Data posted has formatting issues. 

So this is the configuration that I have -

 

 

And the Note field in Activity Timeline object is a Rich TextArea and the payload field that be have configured( in Administration > Operations > External Actions. )is a normal String field, hence html tags are also getting posted.

 

When we fire the rule -

 

 

So Is there a way to handle this currently? If not, then can this be added to the road map?

 

Thanks

~S

 

sai_ram
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10 replies

sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • January 20, 2020

@shiv_kumar_katiyar Thanks for bringing this up here, I will let you know soon. 

 

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  • Phil754
  • Contributor ⭐️
  • August 3, 2020

Is there any update on this feature request?

jean.nairon
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  • jean.nairon
  • Expert ⭐️
  • August 5, 2020

This should be a bug rather than a feature request.

Jean
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  • tracyhigginsyoung
  • Contributor ⭐️⭐️⭐️
  • January 25, 2021

Update on this bug?

 

A
L
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  • Leomeirinho
  • Contributor ⭐️⭐️⭐️
  • May 12, 2021

Is there any update on this? Thanks

sai_ram
A
sai_ram
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  • sai_ram
  • Expert ⭐️⭐️
  • May 18, 2021

@Leomeirinho, @Phil754  and @tracyhigginsyoung Internal discussions are going on this and product team is coming up with alternate fix on this. I will update you here once this is considered for release. Thanks.

A
venkatesh
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  • venkatesh
  • Gainsight Employee ⭐️
  • May 31, 2021

We are working on this, we will give a field which have only plain notes content using which we can overcome this challenge. I will update the status here once it’s available. Its recently open for QA.

sai_ram
Chirag
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  • Leomeirinho
  • Contributor ⭐️⭐️⭐️
  • February 22, 2022

@venkatesh is this bug already been fixed? thanks

rakesh
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  • rakesh
  • Lets put your data to work!
  • March 4, 2022

Hi @Leomeirinho 

This distortion comes from lack of external system’s (Slack) ability in understanding standardized HTML. In Rules Engine, we have added a new option to remove HTML tags. You can leverage that to handle this distortion.

Sometimes HTML might break JSON data, in those cases as well, recommend the above option.

venkatesh
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  • venkatesh
  • Gainsight Employee ⭐️
  • March 4, 2022

@venkatesh is this bug already been fixed? thanks

Hi @Leomeirinho,

We included the “Notes Plain-Text” field in the timeline object. This will resolve the issue.

 

 

 

anirbandutta
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