When a rule fails, it can sometimes be a struggle to determine what the actual issue actually is. The error messages that are given are usually vague or very descriptive to the point of not being useful.
As an example, when a rule fails due to an Oauth User losing their license to Gainsight, the error message that we send is "Rule execution failed: null".
Were we to add more comprehensive error messages, we would give our customers more insight on their current frustration. And as a member or the support team, I love the idea of giving our users the information that they need to troubleshoot an issue quickly and efficiently!
Gainsight Oath Error Messages
+5Love this idea!
Point taken.
Just an additional information, you can now see under whose Oauth access rules (among others) are running and when the access was given.
Just an additional information, you can now see under whose Oauth access rules (among others) are running and when the access was given.
Yes! Our OAuth user was removed by accident a few weeks ago. I was lucky to catch it early but we didn't get any notifications to indicate that something was wrong. Our rules didn't fail-- because they didn't run in the first place, so failure notifications weren't going out and Rules Engine looked fine at first glance. It was only when I clicked in to view rule execution history that I noticed something was wrong. Kinda scary!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.