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chris_hughes
chris_hughes
Contributor ⭐️⭐️
Aug 8, 2018 8:49 PM UTC

Google Forms Integration

Is it possible to integrate a Google Form questionnaire to Gainsight?  We want to help streamline our internal customer transition process (pre to post) with a questionnaire and currently don't see a way of doing this?

      4 replies

      azhar_uddin
      azhar_uddin
      Helper ⭐️⭐️
      Aug 8, 2018 9:07 PM UTC
      Hi,
      Just asking a question to understand this more -
      Should this questionnaire be visible to user on all pages or just specific areas of the app. ?

      Thanks 

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      chris_hughes
      chris_hughesAuthor
      Contributor ⭐️⭐️
      Aug 8, 2018 9:10 PM UTC
      Specific areas, as an example Surveys I believe would be a great spot to place it.  The ultimate goal would be to have this sync to Timeline to provide transition notes for the CSM to see
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      azhar_uddin
      azhar_uddin
      Helper ⭐️⭐️
      Aug 8, 2018 9:17 PM UTC
      How different you see from our "Guides" we show within Gainsight for our customers?



      However we don't allow this to be customized yet. :( 
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      chris_hughes
      chris_hughesAuthor
      Contributor ⭐️⭐️
      Aug 10, 2018 6:02 PM UTC
      So this would be internally focused.  When the prospect moves to officially a customer, there is an internal sync up to handle logistics, whos who and any information that is needed to be passed off to the CSM.  Ideally, we would have a way of integrating Google Docs, Forms, etc to generate a timeline update with all the relevant information.
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