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katie_b
Helper ⭐️
August 26, 2019

Is there a way (or what is the best way) to include one of our custom mapped fields in JO in a report?

  • August 26, 2019
  • 5 replies
  • 138 views
Specific situation: We have a quarterly report for our professional services team. We have the PSM mapped as a custom field in the program but want to be able to pull it into our final reports. I can access who the CURRENT PSM is via the relationship, but since this is used for performance we need to know who the PSM was at the time the survey was sent. There is quite a bit of turnover/moving accounts in this area of our business, so keeping track quarter to quarter is almost impossible.

BONUS if this was also available in the Analytics tab so we could show/filter by these custom fields there as well.

    5 replies

    john_apple
    Expert ⭐️
    August 26, 2019
    Hi @katie_b

    If you look in the AO Participants object, you'll see the Context Attributes fields - which are your Custom Mappings (Boolean, Date, Decimal, Email, Integer, or String). They are not named according to the field they might be mapped to so the report field display name would need to be changed.



    katie_b
    katie_bAuthor
    Helper ⭐️
    August 26, 2019
    Awesome! Thank you!

    Katie Baker
    cmultanen
    Helper ⭐️
    July 28, 2020

    I recently learned through Support that Context Attributes are no longer being populated/supported. Are there any plans to bring this back? It would be helpful if we could have access to these fields in Report Builder and Journey Orchestrator. 

    Gainsight Employee ⭐️
    August 18, 2020

    @nitisha_rathi Could you please let us know when the custom fields would be available for reporting.
     FYI @indraneel_pampati @tejkumar 

    nitisha_rathi
    Expert ⭐️⭐️
    August 27, 2020

    We are looking into it. I will share updates once the details are finalised.