We had a feedback from one of our clients - in case there are several reaction to one thread, they get notified every single time, which can mean 20 emails a day.
When this happens, they simply erase all of them, because the number is too high.
If there was an option to send these email notifications only once in a day, like an overview of what happened, that would be an ideal solution.
Hi
The way the current email notifications are built, should actually prevent this from happening. Here’s how it currently works:
If this is not the case, please reach out to support so that we can look into this further.
I’ll close this idea as duplicate, so votes on this idea will be transferred to this idea:
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