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steve_davis
steve_davis
Gainsight Employee ⭐️⭐️
Sep 6, 2017 6:29 PM UTC

Make Picklist Fields Easier For Connect

Currently, I have a request from a user to make picklist fields easier. Currently you have to go in and create the field, define the values and then sync over with Connect. 

In this example they have a "country" pick list.... The user doesn't want to manually key in each country in the list. What would be helpful is either to allow in one step for a user to create the fields and the values and/or offer standardized picklist. For example SFDC appears to have a picklist which holds all the countries in it.... if we could provide parity there it would prevent them from manually keying in all these countries. 

      4 replies

      joe_carnevali
      joe_carnevali
      Contributor ⭐️
      Sep 8, 2017 2:53 PM UTC
      I agree with Steve. I would like to create picklists with hundreds of options that match our account hierarchy. In SFDC, I can copy/paste picklist options. Would be nice to be able to do that in GS.
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      dan_wiegert
      dan_wiegert
      Gainsight Employee ⭐️⭐️
      Sep 11, 2017 6:21 PM UTC
      I am dealing with the customer who originally posed this question, and he is trying to add a "Billing Country" field to Gainsight connect, and there has to be a one:one field parity between SFDC and Gainsight. It really is labor intensive to populate 250+ country names into a picklist if one has to do that manually - it is the type of thing that might lead a user to scrap adding a field like this due to the amount of work required. 
      If Gainsight could provide some pre-populated drop down lists for static list items (like countries, month and weekday names, States/provinces I think that would help with using gainsight connect .
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      Dan Wiegert - Gainsight DCS
      lakshmi_chaitanya
      lakshmi_chaitanya
      Helper ⭐️⭐️⭐️
      Sep 18, 2017 6:16 AM UTC
      Hi Dan,

      Nice Idea! Will add this to the product backlog

      What are the other commonly used picklist fields that you come across?

      Thanks and Regards,
      Lakshmi
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      meenal_shukla
      meenal_shukla
      Gainsight Employee ⭐️⭐️
      Sep 13, 2018 6:34 PM UTC
      Can you let us know if there is an eta for this request? Seems like a problem many of my customers are facing as well.
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