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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
October 31, 2017

Map to account based on customer field in Zendesk connector

  • October 31, 2017
  • 1 reply
  • 26 views
I have a customer that is getting ready to implement the Zendesk connect in their org, however the field that they use to map back to Accounts is a custom field in Zendesk.

It is my understanding that while we can push write custom fields from Zendesk to Gainsight, we cannot map to the Account based on those custom fields.

Is there any plan to make this available in the future?

Thanks,
-Tom

      1 reply

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      May 28, 2019
      Hi Tom,

      Just circling back on this old post, but you can bulk map the Zendesk accounts to SFDC accounts using our Bulk Mapping via CSV functionality. Would this work for you? https://support.gainsight.com/Connectors/Technology_Partner_Integrations/Bulk_Mapping_of_Zendesk_Organizations_to_Accounts

      VP of Customer Success at Forcepoint
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