We have a lot of reason codes (60+) and would love to be able to change their display order quickly, similar to how we can currently reorder fields in the Attributes section of the C360 by simply dragging and dropping them. Having to manually click into each Reason code, change the number in the "Display Order" field, and doing the same for all following Reason codes can take a [i]long time and be a huge pain.
This is especially true for us, because we have our reason codes ordered by Health score - this means that, once we fill up a certain section (i.e. 10-15 are all Sentiment reason codes and 16-20 are Habits reason codes) and want to add another Sentiment Reason along with the others, we have to change the display orders of all of the Habits Reasons in order to make room for the new Sentiment Reason.
Any kind of drag-and-drop functionality here similar to what exists for Attributes setup would be a huge help and save us a lot of time when we make additions or changes to our Reason code list.
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Thanks for sharing John. We are working on updating the administration area of our product, including the table behavior. Will make sure your feedback is included in the redesign.
+1
+ (another) 1!
@John - just curious about your 60+ reason codes. Do you create a different reason for every CTA? We started doing that ourselves, but our GS CSM recommended that we consolidate - start simple and expand. I went through and consolidated our list down to about 23.
Ability to drag and reorder is available now.
Thanks,
Nitisha
Thanks,
Nitisha
I am working on my second Gainsight implementation and am glad to see that this was implemented. Thank you!
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