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jess_hall
jess_hall
Contributor ⭐️⭐️
November 28, 2018

Notifications for Sponsor Tracking Status

  • November 28, 2018
  • 3 replies
  • 38 views
Our team often needs to wait for the technology to locate social media profile within Sponsor Tracking, which means the status is Pending. We'd love a way to notify the CSM when that status has changed and the sponsor begins to be tracked so that the CSM knows it's working, or can follow up if it's not.

      3 replies

      azhar_uddin
      azhar_uddin
      Helper ⭐️⭐️
      November 28, 2018
      Hi,

      The "Tracked" contacts are stored in an object called as "JBCM__SponsorTracking__c" the field is "JBCXM__status__c"

      You can write a trigger on this field to send email when the status changes from Pending to tracked.

      Thanks

        cameron_wright
        cameron_wright
        Gainsight Employee ⭐️⭐️
        November 28, 2018
        Hey Azhar, do you by chance have an example?

        Cameron Wright - Sr. Security Engineer
        azhar_uddin
        azhar_uddin
        Helper ⭐️⭐️
        November 28, 2018
        Not exactly for this usecase but for another. I will code it up and post it here in a day or two.

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