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Passing custom roles in SSO token

  • February 19, 2018
  • 2 replies
  • 67 views

Lorna
  • Contributor ⭐️⭐️⭐️
Hi,
We have a team who would like to use the community platform for specific feedback. They don't want those feedback boards to be public, but they do have potential users in the 10 thousands so manually applying a custom role will be almost lethal.
The SSO API handily lets you assign a custom role baked into the token. Wonderful! Unfortunately it works like this:

  • Customer logs in to community
  • We create token, assigning custom role to the user in the token
  • Customer will have to logout and login again to receive that role
While that might make sense from a token point of view, it's awkward to explain to customers!
Wouldn't it be more sensible to have the role recognised without having to logout?

2 replies

Aleksandra
  • Gainsight Product Manager
  • April 29, 2022

Thank you for sharing this idea. We have made the decision to park it for now because it didn't have a lot of interest for more than four years and didn’t have a lot of votes.


Aleksandra
  • Gainsight Product Manager
  • April 29, 2022
Updated idea statusOpenClosed (Parked)