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I would like to create a custom field in the profile settings that triggers another action.  

For example I can create a custom field to request account deletion.  It would then trigger 2 messages:
1 to the admin to request this action

1 to the user to notify them what this means, their account will be deleted in 14 days, and they have until then to update their users settings and cancel the deletion.

 

Or when they select a particular custom grouping like “Industry: Automotive”

Sends admin a PM to process group invitation

@DannyPancratz, this must’ve crossed your mind at some point 😉 Care to weigh in? 

@Sebastian Sure has! I would say this is technically possible right now (but I’m always in favor of ideas that make it easier for Community Managers). 

There’s a webhook event for 

@juan.delrio Using Zapier (or another workflow automation tool), you could build this. 

Here’s how in Zapier: 

  1. Webhooks by Zapier
    1. Catch Hook - you need to subscribe the URL they give to the webhook using postman or something like that
  2. Filter conditions
    1. A radio button field or something binary for them to update as the custom field is best
    2. If the updated profile field equals {request delete option}
  3. Subsequent actions via other Zapier integrations and/or the API
    1. Alert the community manager via preferred method (ex. Slack, Teams, Email)
    2. Email the community member to let them know you’ve received the request and it will be done in X number of days

 

Heck, you could even automate the deletion if there’s no reason for you have to review it. 

Between steps 3.1 & 3.2 you could…

  • Delay the automation for X amount of hours / days -- a safeguard to allow the community manager to see the request and stop it if needed. 
  • Delete the user via an API request step

 

For others reading this… the steps above could be applied to non-delete use cases as well.

For example, I’m thinking about gamifying profile updates based on the same trigger. Steps 1 & 2 above would be the same, the difference is that steps 3 and so on would be points or a badge or whatever. 

However, a disappointing limitation in that webhook event is that it doesn’t include when their profile photo (avatar) is updated. That’s my primary use case, to encourage having photos/avatars, and there’s no way to do that currently. 😫

Thank you guys!  I will look into this process this afternoon and see what I can put together!

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