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andrew_biehle
Gainsight Employee ⭐️
andrew_biehle
Gainsight Employee ⭐️
Nov 27, 2019 5:26 PM UTC

Program, sending emails when token values are null.

Posting on behalf of a customer. Currently when sending out a program if you use a token in the email and it’s null it won’t send the email out. In the future it would be nice to have the ability to ignore this functionality and send the email regardless.

    1 reply

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Nov 27, 2019 8:24 PM UTC

    Hi Andrew, you can solve for this by using a bionic query and transformation task whereby you replace any null values with a default value before finishing the query output. This way all records will have a usable value. 

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