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Looking specifically at the use case of an onboarding guide type of engagement launched from the KC BOT:

In keeping with the suggestions around “keeping engagements limited to as few steps as possible,” i’d like to eliminate our “splash” screen on engagements.   Basically, all of our engagements start with a “splash screen” that says this is what you’re going to do and click “Next” to get started.   The “Next” button redirects the user to the specific URL where they’ll start the next step of the engagement.

I feel like this is redundant → the user has already made the choice to start the onboarding workflow, so I’d like to have them automatically redirected to the page where they can begin the *real*/actionable step 1 of the guide (i.e. “click on this specific UI element”) and not have to delay them with the splash screen whose main purpose is the button with the URL redirect.

Has anyone found a way to do this?

This is a great idea, @rterakedis. It would be a great way to eliminate a step. We could include the value language on the first step that points to the UI element.

@jmobley - is it possible to get this converted to an idea instead of a question?

All set, @rterakedis !

@rterakedis this is now an idea! I will share it with our product team directly as well. 👍

Thanks to @austinlamb, it does look like the URL Redirect does what I was hoping to achieve above at a basic level:
 

 

That said, the message this causes on the KC Bot sounds scary like I’m about to get sent to an external site to get Phished… LOL
 

Any plans to make this “redirect” message customizable (or at least make it resolve the px auto resolve URL and show where the user will be redirected to)?

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