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lane_h
lane_h
Helper ⭐️
September 12, 2017

Removing Email Addresses from Active Advanced Outreach

  • September 12, 2017
  • 3 replies
  • 51 views
We currently leverage Hubspot for customer lifecycle comms. With the most recent release of "Advanced Outreaches", we want to move these emails into Gainsight.

Somewhere along the line, I remember being told we could removed "canceled customers" from campaigns if they canceled in the middle.

How do we accomplish this? We want customers to be enrolled in the campaign at signup, but if their account is canceled during the duration of the AO, we want them to not continue through.

It would be something like this:
Customers meet initial requirements for the outreach, but must maintain an active status to continue receiving the emails.

      3 replies

      tom_gerth
      tom_gerth
      Gainsight Employee ⭐️⭐️
      September 13, 2017
      A bit of extra context as well:

      The "KnockOff" feature that was release in v5.9 half-way addresses this BUT it does not provide an automated solution to this request, which is ideally what we'd love to see here.
      Enterprise Support Manager, Gainsight
        abhishek_sivaraman
        abhishek_sivaraman
        Helper ⭐️⭐️⭐️
        September 21, 2017
        Hi,

        Thanks for sharing this use case.

        We are thinking of addressing this use case by introducing a notion of "Check Field" in the context of an outreach. As part of the advanced outreach , you will be able to check a field(by creating a query) and decide to drop the participants or even take other steps within the context of the journey.

        For example - 

        a. If Account is Inactive , drop the participants who are associated with the account from the journey.
        b. If Account is Active and Usage of the participant is greater than x logins , the send Email X.

        Does this help your use case?

        Thanks
        Abhishek S
          adam_ziolkowski
          adam_ziolkowski
          Contributor ⭐️⭐️
          November 28, 2017
          Another potential use case:

          I am creating an email chain of reminders asking participants to schedule a call.  Once the participant schedules a call, I would like to remove them from receiving future emails in the advanced outreach.

          The indicator to remove a participant is the status of the case associated to the contact in SalesForce.  I currently have a powerlist reading from an MDA table which associates contact information to Case information.  It would be great if I could check to see which participants no longer meet the criteria and automatically remove them from the recipients list.
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