Hello
What I’d like to do
I want to remove users from my Community.
- Users who have churned as customers
- Users who do not work for the customer anymore
- Users who do not work for us anymore
Note: I am not using the word inactive customers because in principle the user might be active, but then they churn, or leave the company who is our customer.
Why
Doing this should provide more accurate metrics and that is my absolute priority.
Gainsight don’t get their AWS score penalised?
The cons?
I am aware of the consequence if removed users have posted content in the past and what that might look like.
How?
(1) Though the Community email campaigns, we can see emails that don’t reach their destination. And
(2) Gainsight do their own email testing (pinging, or something, right? Where an actual email isn’t sent, rather a signal to understand if the email address is active).
On (1+2), if this is the case, surely these emails can be presented to me, the administration with a prompt to asking what I wish to do with these users?
If anyone else has anything to add, pros … cons.. please do!
Thank you
CC