Is there a way to require that every CTA has a Contact associated to it? We’d like to ensure that all CTAs indicate who the relevant customer is, and with it not being required, it’s commonly missed.
Require Contact Selection in CTA
Hi Jessica,
Thanks a lot for sharing this. As of today, you can only mark field as mandatory but not whether a CTA has an “Associated Contact”. One question, is this something that you need for all CTA Type or is there some sub-set of CTA’s where this validation is needed (Eg CTAs of type Risk and reason as Renewal Risk)
Regards
It would be nice to select to require it based on the type of CTA, yes. That would allow flexibility. A reason we’d like to require a contact associated is for survey purposes - we like to send a CSAT survey to customers once a CTA has been completed. Without a contact associated, we can’t send the survey.
+1Thanks for sharing this use-case here. @All Please upvote if you want this request to be prioritized.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.