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Rule Chain UI

  • April 19, 2016
  • 2 replies
  • 3 views
smorrisgainsightcom
I've set up a few rule chains for my customers, and there are two pieces of feedback about the UI I was wondering if we'd thought about.

1.  The calendar icon when running a rule chain manually does not allow you to click in and choose a date for rule execution.



2.  The date format is fine if we are only accepting YYYY-MM-DD, however is it possible to add text saying this up front as opposed to only getting this error message when inputting a different date format?  Non-rule chains are in MM-DD-YYYY, so perhaps consistency between the two would be ideal as well.

3.  A question about how the email notifications are sent with this.  I looked into the headers of the emails I received after running a rule chain.  It consists of 4 rules, however I got 2 success emails for the rules, then a rule chain succeeded email then another 2 emails about rules succeeding.  Is this intended behavior?



Thanks!
    smorrisgainsightcom

    2 replies

    lila_meyer
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    • lila_meyer
    • Gainsight Employee ⭐️⭐️⭐️
    • April 19, 2016
    Sundar, can you please comment on Scott's observations? If things are working as intended, some of this should be added to our rule chain doc.
    Lila Krutel, Dir. Global Education Services
    sundar
    • sundar
    • Expert ⭐️
    • April 20, 2016
    #1 This is a known issue with this release, the calendar will be fixed.
    #2 Assuming the above will be fixed, the severity of this goes down. None the less we need to standardize to MM-DD-YYYY and show that in grey in the background. Will also be addressed in next release
    #3 Yes, that is how it is going to be for a while. The emails were triggered in the right order but no guarantee that it gets delivered in the same order. I assure that it got executed in order one after the other.
    smorrisgainsightcom
    gaurav_kotak
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