Rule Engine Results to Support

For Support:  One area that adds to our resolution time for cases is that we need to ask customers for rules outputs after each test of rules.  This adds considerable effort to customers and delays in resolving tickets.  Would be nice if there was some kind of option to also include a send to support@gainsight.com or some other way to see rules results (we are accessing via LMA)?  During our interviews, admins raised this as well and wished we did not have to ask.