Rule Engine Results to Support
+5For Support: One area that adds to our resolution time for cases is that we need to ask customers for rules outputs after each test of rules. This adds considerable effort to customers and delays in resolving tickets. Would be nice if there was some kind of option to also include a send to support@gainsight.com or some other way to see rules results (we are accessing via LMA)? During our interviews, admins raised this as well and wished we did not have to ask.
Just brainstorming the idea here,
If there is an additional email-to field where the user can key in support@gainsight.com during manual / test runs, would that help in this scenario?
Thanks
If there is an additional email-to field where the user can key in support@gainsight.com during manual / test runs, would that help in this scenario?
Thanks
+5That would work.
+5How quickly could we get something like that? Would be a big win!
December release.
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