Could we consider monthly Community blitzes where all we do is focus on keeping our replies current? I'm trying to prepare for a couple of upcoming EBRs and finding posts from customers that have not been responded to in months -- but unfortunately many are product questions where I don't know the correct response. It would be very helpful if we could catch up and use the Blitz time to ensure things don't fall through unanswered.
Is there a way that Community admins can easily report on where we have response gaps?
Schedule monthly "Community Reply" Blitz times (like Customer Support does with Cases)
+4Lila's team does a weekly report of items without responses and the PMs get notified. We also do a quarterly push to update things after each release (so coming up).
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