Could we consider monthly Community blitzes where all we do is focus on keeping our replies current? I'm trying to prepare for a couple of upcoming EBRs and finding posts from customers that have not been responded to in months -- but unfortunately many are product questions where I don't know the correct response. It would be very helpful if we could catch up and use the Blitz time to ensure things don't fall through unanswered.
Is there a way that Community admins can easily report on where we have response gaps?
Page 1 / 1
Lila's team does a weekly report of items without responses and the PMs get notified. We also do a quarterly push to update things after each release (so coming up).
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.