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elaine_cleary
Helper ⭐️⭐️
February 18, 2017

Schedule monthly "Community Reply" Blitz times (like Customer Support does with Cases)

  • February 18, 2017
  • 1 reply
  • 9 views
Could we consider monthly Community blitzes where all we do is focus on keeping our replies current?   I'm trying to prepare for a couple of upcoming EBRs and finding posts from customers that have not been responded to in months -- but unfortunately many are product questions where I don't know the correct response.  It would be very helpful if we could catch up and use the Blitz time to ensure things don't fall through unanswered.  

Is there a way that Community admins can easily report on where we have response gaps?  

    1 reply

    karl_rumelhart
    Expert ⭐️
    February 19, 2017
    Lila's team does a weekly report of items without responses and the PMs get notified.  We also do a quarterly push to update things after each release (so coming up).