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Use case: Communities who set targets to improve (reduce) the number of single user topics. This metric is provided in the Success Dashboard and could be a common engagement metric to target. 

Functionality Gap: The filters in Control’s Content Moderation page are robust. However, filtering by the number of replies, doesn’t allow you to find and address these “single user topics.”

Often times the original poster will reply to their question or post with an update or the answer when they figure it out on their own. (I myself come back and answer questions when I figure it out on my own). Given how single user topics are defined in the dashboard, those would still show up as single user topics. 

 

Additionally, this can help with average response time, as single user topics are excluded from that metric. So if someone wants to address that metric, single user topic filter would help them target those posts for replies. 

 

Hi @DannyPancratz, thanks for submitting this idea 🙂

What are your usual follow up actions if you spot these single user topics?

Updated idea statusNew→Open

@janina.woita Right now, if the answer is marked, I am going in and adding a reply to exclude them from the Single User Topic count and to provide a thank you / positive reinforcement for someone sharing the solution. 

If an answer is not marked, I read their update to determine whether it needs follow-up and support, then send it through our moderation channels for addressing questions with timely replies. 

@DannyPancratz thank you for the explanation! 🙂

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