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Success Plan order by priority not as expected

  • October 8, 2018
  • 1 reply
  • 1 view

cameron_wright
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In the image below, you will see that we have changed the order to priority. 
That works as expected, the issue lies in how it displays the order.

Notice

-High
-low
-Medium

The ideal and expected display would be in order of priority and not alphabetical. I do understand this is how it was designed but based on workflow I would want to look at medium priority before I would want to look at low. I think that would be the case for most people.

The ask is to have the sorting by priority level and not alphabetical.


1 reply

steve_davis
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  • Gainsight Employee ⭐️⭐️
  • October 8, 2018
This is a really good idea. I noticed the same happens when you do this in cockpit. The only workaround that I've seen which works is you'd actually need to change the priorities to something like this. 

1 High
2 Medium
3 Low

I don't feel like this is optimal however and the system should sort High, Medium, Low by default.