Success Plans Tracking Date of Status Changes
+14Now that you can generate Success Plans via the Rules Engine, we're using that functionality to add Success Plans for our CSMs as a Draft, and then, asking them to customize and make it active. Currently, I don't think there's a way to tell the difference between when a plan was created versus when it was made active. It would great to have this so that we could report off of how long it's taking our teams to complete the building of the plan and make it active.
+14It would also be good to be able to see when a plan moved from Active to Closed as well.
Hi Heather,
Thanks for the post. This totally makes sense. I am adding this in the roadmap.
Thanks,
Nitisha
Thanks for the post. This totally makes sense. I am adding this in the roadmap.
Thanks,
Nitisha
Hi,
This is available now. We have added 'Active Date' and 'Closed Date' in CTA Group object and these fields will capture dates on which plan was activated and closed respectively.
Thanks,
Nitisha
This is available now. We have added 'Active Date' and 'Closed Date' in CTA Group object and these fields will capture dates on which plan was activated and closed respectively.
Thanks,
Nitisha
+14Great! Thanks, Nitisha!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.