When I want to submit a support ticket in the portal, I always use the link to Gainsight Go from our Gainsight instance, and click on the support dropdown on the top right hand side of the page.

I find when I do this, I don’t have the option to add emails in cc because the portal does not know who I am.

To be able to sign in I have to go to “Check Your Existing Tickets” on the dropdown, and then I can sign in. I then have to go back to the dropdown to have the option to submit a ticket.

It would be great if you could add an option to sign in to zendesk from the “Submit a Request” page, to save having to click on several links to be able to sign in and add other emails.

Thank you