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Our current processes do not include syncing CTA/Tasks to Salesforce, so we have auto-sync turned off on Playbooks and at the Task level.



However, because the ability to manually sync to SFDC still exists when a CTA is triggered, we have some CSMs inadvertently syncing them.  This is creating inconsistency and confusion.



We need the ability to hide/turn off the manual sync capabilities.
I totally agree. We want ALL tasks to be synced to SF and when this ability is available for the end users they can choose to un-sync some of the tasks.
Hi,



Thanks for your inputs, makes sense. We have added this in our roadmap. ETA to be decided.



Thanks,

Nitisha
An alternative idea:  Provide ability to "lock" the sync status at the task level.

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