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jake_cohen
jake_cohen
Contributor ⭐️
June 19, 2017

Trigger (another tool's) API via Rules-Engine

  • June 19, 2017
  • 1 reply
  • 39 views
It would be AWESOME if we could make an http/API request (to another tool) from the Rules-Engine. 
For example, if we're using another tool to track customer's usage, it would be nice to make an API call to that tool when our CSM's have particular types of interactions with our customers.

      1 reply

      ankit_jain
      ankit_jain
      Helper ⭐️⭐️⭐️
      July 17, 2017
      Hi Jake,

      There can be multiple APIs/Tools and each one's data contract may differ. I think, there are two aspects here.
      • A notification to external system/api when rule completes. This notification can include rule status, execution message and rule parameters (like rule date). - [i]Notification Purpose Only
      • May be a new action, that takes output dataset (all records) and calls external API passing 1000 records at a time. Some sort of external webhook getting called from Rules Engine's action. - [i]Data Integration
      Thoughts?

      - Ankit
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