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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
April 4, 2018

Users with a "Chatter Only" SF license do not auto populate in email address searches

  • April 4, 2018
  • 2 replies
  • 37 views
In a recent case with a customer, we learned that when using email services such as "Email Assist", you are unable to search for users in your org that have a "Chatter Only" Salesforce license.

For example, if I'm sending an email to an internal user with a standard Salesforce License and I type in "John Doe", "jdoe@gmail.com" will appear in the dropdown list of selectable recipients.

Now if I need to send the same email to a user with a "Chatter Only" license and type in "John Doe", no dropdown appears with selectable options.

The end result is that I have to go back into SF and find the "Chatter Only" user's email address and then manually type it in.

I'm told this is expected behavior but I'm wondering if there's a specific reason this was designed this way and if there's any plan to allow the search dropdowns to see "Chatter Only" users?

Thanks!

      2 replies

      melissa_i_959be6
      melissa_i_959be6
      Contributor ⭐️⭐️⭐️⭐️⭐️
      April 4, 2018
      I'm said customer!  I'm very curious to the reasoning behind this and if it's something that can be changed if enough people find it useful.  Thanks for posting, Tom!
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      April 5, 2018
      Hi Melissa, We understood your concern, We have restricted the search to work on few licenses, like Salesforce and Salesforce Platform. 

      To consider "Chatter Only" license for searching we will need to do some analysis on this and we will take it up based on the number of customers interest. 

      Thanks for bringing this up!
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