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darkknight
Expert ⭐️
October 5, 2018

View records updated by Gainsight Connect

  • October 5, 2018
  • 6 replies
  • 36 views
When troubleshooting, it would be really helpful to view what records were updated in the Gainsight Connect logs. 

I've been doing some rules testing which involves making Customer Info updates and, in turn, updating Gainsight Connect in between runs to update Company object.  I was not getting the results I was expecting, even though I had manually run GC and saw there were records synced.  Would have saved me time if I could see what records actually synced to Company from Customer Info.

    6 replies

    parthiban_periasami
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    October 10, 2018
    Hi Jeff Kirkpatrick,
    It is the current behaviour that for successful jobs, we are not giving the link to download the records updated/inserted, but for failure job status we give link to download file. I will talk to the Product Manager and will post the updates. I would like to know whether you have any workaround to see the updated Records ?
    darkknight
    Expert ⭐️
    October 10, 2018
    I did not.  

    Sometimes you run into situations where something was a "success" but it didn't perform the action you actually expected it to OR there was an issue of timing and you need to go back and track down where the disconnect happened.   Success or Failure, we should always be able to track events that happened in detail.
    Jeff Kirkpatrick
    parthiban_periasami
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    October 15, 2018
    Hi Jeff
    We have this in our roadmap of Gainsight Connect 2.0.For Gainsight Connect1.0, we need to think through to introduce this feature.
    sai_ram
    Expert ⭐️⭐️
    November 16, 2018
    Hi Jeff, 

     

    Sorry for the inconvenience, we do understand the request ,since the record count could be huge, there are technical challenges to show the inserted records. 

     

    Redirecting this to our product team to get more details 

     

     

    darkknight
    Expert ⭐️
    November 16, 2018
    I have faith Gainsight can figure it out.

    Jeff Kirkpatrick
    darkknight
    Expert ⭐️
    August 14, 2019
    @sai_ram_pulluri If Gainsight can email out reports or make Rule datasets downloadable that contain thousands of records, how is it that this is such a challenge?

    Since SF Connector is now being released, I just posted this: https://community.gainsight.com/conversations/salesforce-connector-include-detail-of-what-happened-in-the-logs-even-when-successful-5d54849ce4b0c74e279b4f5f

    Jeff Kirkpatrick