Helper ⭐️

When Report Is Empty Send email with a message

Forum|Forum|10 years ago
March 29, 2016
5 replies
81 views

We are building out a few emails internally and externally about different customer usages. When a report is missing, I want to populate a message such as "Your client has not had any X in the past 30 days." instead of an image that says "No Data Available".

Is there a way to do this?

jayaprakash_vunnam

Gainsight Employee ⭐️

Changing the message should be possible, will check with the team and get back to you.

lane_hAuthor

Helper ⭐️

Hi Jayaprakash,

Were you able to determine if this is possible?

Director of CX and Scale Programs

jeevan_chamarthi

Contributor ⭐️⭐️⭐️

Hi Lane,
This is not possible at this moment since every report has its own attributes and leveraging a generic message as such would be difficult.

Expert ⭐️

Lane, to make sure I understand, is the use case of reports in emails via CoPilot?

lane_hAuthor

Helper ⭐️

Hi Gaurav, Correct. When I pull a report into CoPilot to send and there is no information for the customer.

Director of CX and Scale Programs