We are building out a few emails internally and externally about different customer usages. When a report is missing, I want to populate a message such as "Your client has not had any X in the past 30 days." instead of an image that says "No Data Available".
Is there a way to do this?
When Report Is Empty Send email with a message
+5Director of CX and Scale Programs
+1Changing the message should be possible, will check with the team and get back to you.
+5Hi Jayaprakash,
Were you able to determine if this is possible?
Were you able to determine if this is possible?
Hi Lane,
This is not possible at this moment since every report has its own attributes and leveraging a generic message as such would be difficult.
This is not possible at this moment since every report has its own attributes and leveraging a generic message as such would be difficult.
Lane, to make sure I understand, is the use case of reports in emails via CoPilot?
+5Hi Gaurav, Correct. When I pull a report into CoPilot to send and there is no information for the customer.
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